Example on hold messages

Need help writing professional on hold messages for your business? We can help.

Not everyone has the talents of Bob Dylan when they put pen to paper, and many of us don't have time to sit and write a series of comms messages. If that's the case, check out the example on hold scripts below. Click on the speaker icon to hear how they could sound and change the words inside the brackets into something relevant for your business. Go on... give it a try.

Welcome/Brand Awareness

'Welcome to {drumroll} - where {on hold messages are made easy}. We work hard to give you {the very best voices and music}, {the highest production values} and {service that will make you smile}. Find out more, when you're connected.'

Opening hours

'Thank you for calling [drumroll]. Our opening hours are [Monday to Friday 9am to 5:30pm]. Outside of these hours, you can e-mail us via [info@drumrollonhold.com] or to find out more about what we do, visit our website - [drumrollonhold.com].'

Introduce new products and services

'At [company name], we don't just offer [primary service/product type]. We also [secondary service/product types]. From [one specific product/service] to [another specific product/service], and everything in between, our experienced team can help. Let us know what you're looking for in just a moment.'

So there's a few examples of how you can use on hold audio to communicate with your customers, but it doesn't end there. You could drive footfall by encouraging customers to visit, promote special offers, highlight individual products and much more.