First, you need to decide if a monthly package is right for you or if a pay as you go option feels more comfortable.

Pay As You Go means no contract and no ongoing fees, so if this is the way forward, then you can get started right now. It’s straightforward and you can see all the costs as you go along. Here’s how it works.

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Step 1: Choose your voice

We work with the best professional voice artists in the UK to create your on hold audio. Search the voice overs to find a sound that’s right for your business. You can listen to them by clicking on the image. Once you’ve decided on your preferred voice, click ‘select’ and add the voice to your order.

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Step 2: Write your messages

It’s time to get creative. You can have multiple messages looping on your on hold audio, but you need to add them one at a time (each message can have a maximum of 500 characters). If you’re struggling, we have a page dedicated to example messages – take a look and tweak to your hearts content. Still struggling, then we can write them for you.

Adding each message will take you to ‘Your order’ page where you will see with the cost of your order so far. If you want multiple messages on your on hold audio, click ‘add another message’ and keep going. When you have finished it’s time to add a music track.

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Step 3: Pick your perfect music

So you’ve finished writing your messages, you now need to choose a piece of music to play underneath them. We’ve written and produced a range of high quality and original sound tracks, so have a listen to them and then take your pick.


So that’s it.

You’ve chosen your voice over, added your messages, and selected your music…  just confirm your order and pay! Your order will come over to us and we’ll get busy checking everything is as it should be. It really is that simple.

But before you start…

Make sure your phone system can load and play out on hold messages or has an audio input socket to connect an external music on hold player – which you can from us, or they come free with a monthly on hold contract.


Need a bit more help?

If that’s left you feeling confused or you’d prefer us to take care of your ongoing on hold needs – get in touch  – we’ll make sure you choose the perfect set up for your business