Not everyone has the talents of Bob Dylan when they put pen to paper, and many of us don’t have time to sit and write a series of comms messages, right? If that’s the case, check out some on hold scripts we’ve produced for drumroll. Just change the pink coloured words into something more relevant for your business
Welcome / brand awareness message
‘Thank you for calling [drumroll]. Our opening hours are [Monday to Friday 9am to 5:30pm]. Outside of these hours, you can e-mail us via [email@example.com] or to find out more about what we do, visit our website – [drumrollonhold.com].’
Introduce new products and services
‘At [company name], we don’t just offer [primary service/product type]. We also [secondary service/product types]. From [one specific product/service] to [another specific product/service], and everything in between, our experienced team can help. Let us know what you’re looking for in just a moment.’
So there’s a few examples of how you can use on hold audio to communicate with your customers, but it doesn’t end there. You could drive footfall by encouraging customers to visit, promote special offers, highlight individual products and much more.